Shipping Fees:

Free shipping on purchases of $75 and above*.

*Our shipping policy states that certain items are not included in the regular shipping rate due to their weight, dimensions, and specific category. Additional shipping charges will be calculated at the end of the transaction based on these criteria. Please note that some items cannot be shipped, and the only available option will be in-store pickup.

We reserve the right to cancel an order if there is an error in our shipping fees.

Remote Aeras :

We would like to inform you that additional shipping fees may apply for remote regions of Quebec, such as Northern Quebec. Since these regions require special logistical resources, we sometimes need to charge extra fees to cover the shipping costs.

Shipping fees for remote regions will be handled on a case-by-case basis to ensure that you are charged the most accurate amount possible. If you are located in one of these regions, our customer service team will contact you after your order is placed to inform you of any additional shipping fees, if applicable. You will then have the opportunity to accept these fees before your order is shipped.

We understand that this may seem inconvenient, but we want to assure you that we always strive to provide the best shipping options and maintain competitive rates for our customers. We appreciate your understanding and ongoing support.

If you have any further questions or concerns regarding shipping fees for remote regions, please don't hesitate to contact us. We are here to assist you.

Parcel Tracking Guide for Your Order

We work with several carriers to ensure fast and secure delivery of your orders. Below is a guide to help you track your packages and recognize the tracking numbers provided by each of our shipping partners.

1. Canada Post

• Tracking number format: Typically a 16-digit number or a combination of letters and numbers (e.g., 1234 5678 9123 4567 or AA123456789CA).
• Tracking link: Track your package with Canada Post

2. Purolator

• Tracking number format: A 12-digit number or sometimes an alphanumeric combination (e.g., 123456789012).
• Tracking link: Track your package with Purolator

3. GLS Canada

• Tracking number format: Typically an 11-digit number (e.g., 12345678901).
• Tracking link: Track your package with GLS Canada

4. Canpar Express

• Tracking number format: Usually a 12-digit number (e.g., CPN123456789).
• Tracking link: Track your package with Canpar Express

5. UPS

• Tracking number format: UPS tracking numbers are usually a combination of 18 alphanumeric characters, often starting with "1Z" (e.g., 1Z12345E0205271688).
• Tracking link: Track your package with UPS

6. FedEx

• Tracking number format: A FedEx tracking number can range from 12 to 14 digits, sometimes including letters (e.g., 123456789012).
• Tracking link: Track your package with FedEx

Helpful Tips:

• Update your tracking information: Tracking details may not be available immediately after shipment. Allow a few hours for updates to appear.
• Check the tracking number format: Ensure the tracking number matches the format of the carrier to avoid errors.
• Contact customer service if in doubt: If the tracking number doesn’t work, reach out to our customer service or the carrier for assistance.

Return and Exchange Policy

At Pronature Plessisville and Pronature Victoriaville, we strive to provide you with a pleasant and satisfying shopping experience. However, we understand that sometimes it may be necessary to return or exchange a product. Please read our return and exchange policy carefully to understand the procedures to follow.

Return and Exchange Process:

All returns and exchanges must be made by contacting us via email at the following address: [email protected]. It is important not to send the product without obtaining prior authorization via email.

Timeframe for Refund or Exchange:

The maximum time to request a refund is 14 days from the date of purchase. The time to request an exchange is 30 days from the date of purchase.

Conditions for Refund or Exchange:

To be eligible for a refund or exchange, you must present the original invoice as proof of purchase. The packaging and the product being returned or exchanged must be intact and in its original condition. We reserve the right to refuse any return or exchange if the packaging or the product is damaged or altered. No warranty will be provided without the presentation of the original invoice.

Non-Refundable Products:

Please note that the following products are non-refundable: Mouth calls, Firearms, Bows, Crossbows, GPS devices, Ammunition, Sonars

We recommend that you carefully consider your purchase of these products, as once purchased, they cannot be returned or exchanged.

Refund Conditions:

If your refund request is approved, we will process the refund using the original payment method used during the purchase. Please note that processing times may vary depending on your payment method.

Refunds do not cover the initial shipping costs, except in cases of our error or product defects.

Exchange Conditions:

If you wish to exchange a product, please contact us via email to obtain prior authorization. Once authorization is granted, you may proceed with the exchange following the provided instructions.

Return and reshipment costs for an exchange will be at your expense, except in cases of our error or product defects.

We appreciate your understanding and cooperation regarding our return and exchange policy. If you have any additional questions or need assistance, please do not hesitate to contact us via email at the provided address.